16 May, 2019

Coborn and relayr on a mission to digitize the diamond industry.

As the CEO of a start-up, you spend a lot of time ensuring the growth and financing of your business. Since the takeover by MunichRE, I have been able to spend more time on the topic that drives me the most and gives me the greatest pleasure. It is to help our customers by providing them with our solutions so that their business remains relevant for decades to come. Today, I would like to introduce a new customer experience to you – our valued customers and business partners.

I would like to announce today that we are undertaking a journey together with Coborn. Coborn is a proud company dedicated to polishing and grinding of diamonds. In our discussions with Steve Westlake, Managing Director of Coborn, we learned a lot about this exciting market, its challenges and current transformation. It makes us very proud to accompany Coborn on its digital journey as a trusted partner and contribute to its growth. We are providing our technical solutions in the areas of predictive maintenance and process optimization and enhancing them through insurance elements (equipment breakdown, guaranteed uptime) and financing (equipment-as-a-service). The outcome for Coborn is the opportunity to present a variety of new offers to its customers, ranging from increased product availability and reliability to new pay-per-use models.

As always, we are driven by the trust that customers like Coborn place in us. We also find the confirmation that the core challenge of our customers is not purely technical. At the core lies the transformation of the markets served by our customers. Technology can be the nucleus of transformation – but rarely the only answer to the question.

I would also like to invite you to join us on this exciting transformation journey. Yes, it is not easy, but not to take it is rarely a sustainable and long-term solution. With us, you will find a committed partner who works for the joint success with vigor, excitement, enthusiasm, and engagement.


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